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Returns & Exchanges
Due to the perishable nature of our products, we cannot accept physical returns. However, we guarantee the quality of our beef and will issue replacements or refunds for any issues related to shipping damage or quality concerns.
1
Inspect Delivery
Examine your package immediately upon arrival and check the temperature of the meat.
2
Document Issues
Take clear photos of any damaged packaging or product concerns within 12 hours of delivery.
3
Contact Support
Email our team with your order number and photos to initiate a claim.
4
Resolution
Once reviewed, we will issue a full refund to your original payment method or ship a replacement order at no cost.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing